This Privacy Policy explains how selkravonix.top Ltd ("we", "us", "our") collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and ensuring transparency in our data processing activities.
selkravonix.top Ltd is the data controller responsible for your personal information. We are a limited company registered in Cyprus with registration number HE859674. Our registered office is located at Ledra Street 8, Larnaca 6042, Cyprus. You can contact us regarding data protection matters at [email protected] or by telephone at +357 24917495.
We collect various types of personal data to provide and improve our retail customer feedback analytics services. The data we collect includes information you provide directly to us through our website forms, such as your name, email address, phone number, and company details when you contact us or request information about our services. We also collect technical information automatically when you visit our website, including your IP address, browser type, device information, and pages visited.
When you use our analytics services, we may process customer feedback data that you provide to us for analysis purposes. This data is processed on your behalf as part of our service delivery and is subject to separate data processing agreements.
We use the personal data we collect for several legitimate business purposes. The primary use of your data is to provide our retail analytics services, respond to your enquiries, and maintain our business relationship with you. We process your contact information to communicate with you about our services, send you relevant business information, and provide customer support.
We also use your information to improve our website and services, conduct analytics to understand how our services are used, and ensure the security and proper functioning of our systems. Where we have your consent, we may use your information for marketing purposes, including sending you updates about new features and services that may be of interest to you.
Under the General Data Protection Regulation (GDPR), we process your personal data based on several legal grounds. For service delivery and customer support, we rely on our legitimate business interests and the performance of contracts. For marketing communications, we rely on your explicit consent, which you can withdraw at any time. For legal compliance and security purposes, we process data as necessary to comply with our legal obligations.
We use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.
We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering our services, such as hosting providers, email service providers, and analytics tools. These third parties are contractually obligated to protect your information and use it only for the purposes we specify.
We may also disclose your information if required by law, regulation, or legal process, or if necessary to protect our rights, property, or safety, or that of our users or the public.
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including providing our services, maintaining our business relationship, and complying with legal obligations. Contact information is typically retained for the duration of our business relationship plus a reasonable period thereafter for potential future business opportunities. Website analytics data is generally retained for 24 months, whilst marketing consent records are kept until you withdraw your consent.
Under GDPR, you have several important rights regarding your personal data. You have the right to access the personal information we hold about you and receive a copy of this data. You can request that we correct any inaccurate or incomplete information, and in certain circumstances, you have the right to request deletion of your personal data.
You also have the right to restrict or object to our processing of your personal data in certain situations, and the right to data portability, allowing you to receive your data in a structured format. Where we process your data based on consent, you have the right to withdraw that consent at any time. If you believe we have not handled your data properly, you have the right to lodge a complaint with the relevant data protection authority.
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include secure data transmission, encrypted data storage, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
As we are based in Cyprus, which is within the European Economic Area (EEA), your personal data is processed within the EEA where it benefits from strong data protection laws. If we need to transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will notify you by updating the "last updated" date at the top of this policy and, where appropriate, provide additional notice through our website or direct communication.
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the following information:
We are committed to addressing your privacy concerns and will respond to your enquiries within a reasonable timeframe, and in any case within the timeframes required by applicable law.